Waaaaaaaaa!

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Stab Frenzy
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Waaaaaaaaa!

Post by Stab Frenzy » Wed Jun 18, 2008 4:27 am

Image

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Hossinfeffa
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Post by Hossinfeffa » Wed Jun 18, 2008 4:29 am

Ouch.. how'd it happen? Too much use over time?
Well fffff.

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Stab Frenzy
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Post by Stab Frenzy » Wed Jun 18, 2008 4:35 am

Nah, fell off a chair and landed catching on my housemate's heel. It's kind of back together with a skewer now but I'll have to replace it. Lucky DSI customer support is so good!

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Hossinfeffa
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Post by Hossinfeffa » Wed Jun 18, 2008 4:42 am

Yeah, I've heard DSI has the best customer support around.

Good thing it wasn't something a lot older that broke, eh?
Well fffff.

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Post by Dr. Sound » Wed Jun 18, 2008 5:01 am

ouch!

i feel for you.

but not in that chaka khan kind of way.
[ + ]

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Post by Stab Frenzy » Wed Jun 18, 2008 10:04 am

Took less than two hours for DSI to mail me back, new encoder is on the way! Man they're good.

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Post by D-Collector » Wed Jun 18, 2008 10:44 am

That's the kind of customer support you want :D

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Post by MrFrodo » Wed Jun 18, 2008 4:13 pm

Do other companies have the same kind of customer support?
The greatest thing we ever have is the will to survive.

Rest in peace, Dr. Robert Moog.

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Post by clubbedtodeath » Wed Jun 18, 2008 4:22 pm

MrFrodo wrote:Do other companies have the same kind of customer support?
Yes and no, maybe. It's hard to say. Quite possibly either.

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Post by MrFrodo » Wed Jun 18, 2008 4:47 pm

I do remember getting prompt customer service from Moog Music when the amp section of my Voyager went haywire. Apparently, that issue cropped up with all Voyager models produced up until the summer of 2005.
The greatest thing we ever have is the will to survive.

Rest in peace, Dr. Robert Moog.

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Post by filtermod » Wed Jun 18, 2008 5:13 pm

Ouch!:(
Yay for DSI customer support though! :)
you can't fix stupid

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OriginalJambo
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Post by OriginalJambo » Wed Jun 18, 2008 6:51 pm

That sucks, but it's great to hear that good old Dave Smith is on the case once again. I'm assuming the pot shaft is still intact there or does it need to be replaced as well?

On another note Moog Music's customer service gave prompt and detailed answers to my questions. There is no doubt in my mind that they also care about their instruments a great deal too.
Last edited by OriginalJambo on Wed Jun 18, 2008 7:55 pm, edited 1 time in total.

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Post by Shanesaw » Wed Jun 18, 2008 6:55 pm

MrFrodo wrote:Do other companies have the same kind of customer support?
Dunno, try shearing a knob off of something and then call customer support!

:D

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Post by Altitude » Wed Jun 18, 2008 8:09 pm

Oh snap!

:wink:

I would have them send you a couple for future mishaps. Can never have too many spare encoders
Last edited by Altitude on Wed Jun 18, 2008 8:12 pm, edited 1 time in total.

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Post by masstronaut » Wed Jun 18, 2008 8:12 pm

You know you can can rely, on DSI!

Yeah you can have that one for free, no worries ;)

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