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Recieved broken synth in the mail, what to do???

Posted: Sat Jan 19, 2013 8:25 am
by STRING_MACHINES
ok, so i bought a synth on ebay from some guy in ukraine. Looked at pictures of it and it looked in great condition, he even said it was in cosmetic condiition and everything just fine.

Ok fast forward to delivery day. I got home from work and i seen a big box lying there at my doorstep!, it was my synth!. I was very excited, but a bit confused why usps would leave a $500 package on a door step. Didnt think much of it after that, proceeded to un-package my synth. As i was picking out of the box i heard some thing small moving inside the synth, pulled it out and noticed that the right panel was broken!, after further inspection i noticed that the "power" light that indicates synth is on, had fallen off. Turned it on and some of the knobs werent working, 1 key wasnt working and the "string" & "organ" sections werent workin neither!.

After realizing how much damage was done, i decided to just send it back and get a full refund. But this guy says i have to pay shipping!, which will probably come out to $200. Why should i pay shipping for a item he didnt ship correctly?.

what should i do?

Re: Recieved broken synth in the mail, what to do???

Posted: Sat Jan 19, 2013 2:25 pm
by radek tymecki
reported to ups that package was delivered when you were not at home and it was damaged.

Re: Recieved broken synth in the mail, what to do???

Posted: Sat Jan 19, 2013 2:26 pm
by synthparts
File a dispute with Paypal and he'll probably change his tune...

Re: Recieved broken synth in the mail, what to do???

Posted: Sat Jan 19, 2013 6:21 pm
by STRING_MACHINES
OK, so i contacted paypal and they said that i have to send it back and he will send a full refund, which is fine. But this guy is trying to get me to ship it back, shipping is gonna be like $200!, why should i take a loss on a package he didnt package well!

Re: Recieved broken synth in the mail, what to do???

Posted: Sat Jan 19, 2013 6:27 pm
by STRING_MACHINES
i think im just going to file a complaint with ebay and have them take care of it....

Re: Recieved broken synth in the mail, what to do???

Posted: Sat Jan 19, 2013 10:12 pm
by minime123
how was the synth packed?

Re: Recieved broken synth in the mail, what to do???

Posted: Sun Jan 20, 2013 12:36 am
by Floss
Same thing happened to me! I took a hit on shipping, but paypal was nice enough to cover some of the shipping cost.

Re: Recieved broken synth in the mail, what to do???

Posted: Sun Jan 20, 2013 5:12 am
by STRING_MACHINES
minime123 wrote:how was the synth packed?
it was in a home made box, put some cardboard together. There wasnt much cushion inside to protect it

Re: Recieved broken synth in the mail, what to do???

Posted: Sun Jan 20, 2013 8:16 am
by synthparts
Not encased in several layers of bubblewrap? What's the seller's ebay name?

Re: Recieved broken synth in the mail, what to do???

Posted: Sun Jan 20, 2013 5:15 pm
by STRING_MACHINES
synthparts wrote:Not encased in several layers of bubblewrap? What's the seller's ebay name?
no not at all, it was wrapped maybe once in that real thin white sheet with pieces of broken starfoam wedges that where all broken.

user name is johnzp90

Re: Recieved broken synth in the mail, what to do???

Posted: Sun Jan 20, 2013 10:06 pm
by minime123
it was in a home made box, put some cardboard together. There wasnt much cushion inside to protect it
sounds like this was entirely the sellers fault then. either way, any responsible seller will pack items with lots of padding to withstand rough handling, because thats the norm with UPS, USPS, etc.
sellers who underpack items should be held responsible and not allowed to damage more gear.
mini

Re: Recieved broken synth in the mail, what to do???

Posted: Sat Jan 26, 2013 10:10 pm
by STRING_MACHINES
ok, so ebay got me a full refund but i have to send it back.The problem is, i went to ups thinking it was gonna be good to ship thru them, turns out the shipping was gonna be $800!.....so maybe it was a dumb idea, i went to usps and they wouldnt ship it because it was about 8 inches more than they can ship!!!! wtf???. The key isnt even that big its a 49 key!. And i got to ship it by the 27th according to eBay!.... thats tomorrow and thats a sunday.

Re: Recieved broken synth in the mail, what to do???

Posted: Sun Jan 27, 2013 10:43 am
by BlackGnosis
In the name of schadenfreude, I find this remarkably entertaining...

Some parcel handlers suck in the fact they're extremely rough with the items they drop off. I live in a place where I dread anything delivered by UPS. Its going to be broken in some way when I open it.

Re: Recieved broken synth in the mail, what to do???

Posted: Mon Jan 28, 2013 12:56 am
by rhino
Given the s**t-pile of shipping back - and not knowing the synth and its value - maybe better just to keep it and have it repaired.

Re: Recieved broken synth in the mail, what to do???

Posted: Mon Jan 28, 2013 3:36 am
by themilford
This s**t just burns me up.

f**k assholes that don't know how to properly pack... then the lack of realistic options and the process of everybody passing the buck.

I've gone though though a simlar thing. Here's what I recommend:

Take TONS of clear pictures that illustrate the extent of the damage... if you can, use things like depth and perspective to really show off how the bits are busted up. Post all of those pictured here. Also, send those pictures to the seller and if you can to eBay/Paypal.

Get on the phone with eBay and really stand your ground about this. Make it clear that you will not pay return shipping as you paid for a synth in fine condition and this is clearly negligence and ineptitude on the seller's part. Make sure to grab the original photos from the original listing for reference... you may need to use them for comparison.

Continue to make it clear than the seller should refund you your money and take care of the shipping back if he wants it... He might not... he may agree to a partial refund. In my case I got estimates for the repairs and was able to get UPS to pay up. I made such a stink and made it clear that I was exposing the exchange on a public forum. In my case the seller was on my side and was also pissed that UPS damaged the synth... he gave UPS s**t on his end as well. Maybe you can get the seller on your side... that is if it seems it might be an only option. He probably believes his packing job was sufficient and might argue in your favor as such... I dunno.

Don't let any of these people deflect responsibility. Hold them all accountable and stand your ground. Expose them publicly. It might be the only leverage you have.

Can I ask, how much was the synth itself? Would you mind linking the finished auction here?

We're on your side... Good luck.